How do I place an order and how long will I get my products?

You place your order using our online secure form. We'll get back to you within 24 hours to advice you on the shopping cost and answer questions or requests made during ordering.

 

How are items packed for shipping and how much is the packing charge? How are items packed for shipping and how much is the packing charge? Items are packed in double oxygenated bags and stored inside a polyfoam carton with an additional outer paper carton. We always assure that the items are properly packed with adequate amount of water and oxygen and securely sealed for the shipment.

What should I do if I discover DOA (Death On Arrival)? Immediately investigate for obvious cause of the deaths - are the box sealed properly? Are the bags leaking? Send us an email with detailed description (with clear pictures of the dead fishes) within 24hours after receiving the fishes. In the event of loss due to flight delays or mishandling by airplane, we advice you to check the fishes immediately upon the receipt at the airport, preferrably with the personnel who bring out your boxes.Claims should be immediately lodged directly to the airline concerned. If you do not carry out the above procedures, you risk the possibilities of getting your claims rejected. Please note that we are not liable for such DOAs. In any event, you're advised to keep us informed.

How do I place an order and how long will I get my products? You place your order using our online secure form. We'll get back to you within 24 hours to advice you on the shopping cost and answer questions or requests made during ordering. (Currently our secure area is down. Please email us your order with the product codes and quantities.) You may choose to order using your credit card or by bank wire transfer (SWIFT). Once you confirm your order and your payment received, we will quarantine the fishes and ship them within 7 days. Shipment is made via plane and normally will reach you within 48 hours (depending on the destination). In any case, shipment time is also subject to the availability of air cargo space for the destination required.

I still have questions, how can I contact you? You're welcomed to contact us for any queries. Please contact us at sales@mondeaquarium.com or through our Contact Us page. We will get back to you within 24 hours (excluding weekends).